Privacy Policy
Your privacy matters to us. This policy explains how Follow-Send collects, uses, and protects your personal information when you use our budget planning services.
Last Updated: January 15, 2025
Information We Collect
At Follow-Send, we collect information that helps us provide better budget planning services to our users in South Korea. This includes personal details you provide directly and information we gather automatically when you use our platform.
Personal Information You Provide
- Name, email address, and contact information when creating your account
- Financial data you input for budget tracking and planning purposes
- Communication preferences and feedback you share with us
- Payment information for premium service subscriptions
- Profile information and preferences for personalized experience
Automatically Collected Information
Our system automatically collects certain technical information to improve your experience and maintain security. This includes device information, usage patterns, and interaction data that helps us understand how you use our budget planning tools.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and account management | Duration of account plus 2 years |
| Financial Data | Budget planning and analysis | 3 years or until deletion requested |
| Usage Analytics | Platform improvement and optimization | 12 months in identifiable form |
How We Use Your Information
We use your information solely to provide and improve our budget planning services. Your financial data helps create personalized budgeting recommendations, while your usage information guides our platform improvements.
Primary Uses of Your Data
We process your information to deliver budget planning services, send important account updates, provide customer support, and ensure platform security. We also use aggregated, non-personal data to analyze trends and improve our services for all users.
Service Delivery
Processing your financial data to generate budget reports, spending analysis, and personalized recommendations for better financial management.
Communication
Sending account notifications, service updates, and responding to your inquiries about budget planning features.
Platform Improvement
Analyzing usage patterns to enhance user experience and develop new budgeting tools that better serve our community.
Data Security and Protection
We implement robust security measures to protect your financial information. Your data is encrypted both in transit and at rest, and we regularly update our security protocols to address emerging threats.
Security Measures
- 256-bit SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication options for enhanced account protection
- Restricted access controls limiting employee data access
- Secure data centers with physical and digital protection measures
Incident Response
In the unlikely event of a security incident, we have established procedures to quickly assess the situation, contain any potential breach, and notify affected users within 72 hours as required by South Korean privacy regulations.
Your Privacy Rights
Under South Korean privacy laws, you have specific rights regarding your personal data. We respect these rights and provide clear processes for exercising them through your account settings or by contacting our privacy team directly.
Access Your Data
Request a complete copy of the personal information we hold about you, including financial data and usage history.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Data
Request permanent deletion of your account and associated data, subject to legal retention requirements.
Data Portability
Export your budget data in a structured format to transfer to other financial planning services.
How to Exercise Your Rights
You can exercise most privacy rights directly through your account dashboard. For complex requests or assistance, contact our privacy team at info@follow-send.com. We respond to all privacy requests within 30 days and verify your identity before processing any changes to protect your account security.
Data Sharing and Third Parties
We do not sell your personal information to third parties. We may share limited data with trusted service providers who help us deliver our budget planning services, but only under strict contractual agreements that protect your privacy.
When We Share Information
- With payment processors for subscription billing and transaction processing
- With cloud service providers for secure data storage and backup
- With analytics providers for platform performance monitoring (anonymized data only)
- When required by law or to protect user safety and platform security
- In connection with business transfers, subject to continued privacy protection
Third-Party Safeguards
All service providers we work with must meet our strict privacy and security standards. They are contractually bound to protect your information and can only use it for the specific services they provide to Follow-Send.
International Data Transfers
While Follow-Send operates primarily in South Korea, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information according to South Korean privacy standards.
Transfer Protections
Any international data transfers are governed by adequate protection mechanisms, including standard contractual clauses and privacy frameworks that ensure your data receives equivalent protection regardless of where it's processed. We regularly review and update these arrangements to maintain the highest privacy standards.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, keep you logged in securely, and understand how you use our budget planning tools.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Account security and basic functionality | Session or until logout |
| Preference Cookies | Remember your settings and preferences | Up to 12 months |
| Analytics Cookies | Understand usage patterns and improve services | Up to 24 months |
Managing Cookies
You can control cookie settings through your browser or our cookie preference center. Disabling certain cookies may limit some platform functionality, but essential features will continue to work normally.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through your account email and provide a summary of key updates.
Policy Updates
Minor clarifications or administrative changes may be made without notice, but any changes that affect how we collect or use your personal information will be communicated at least 30 days before they take effect. Your continued use of Follow-Send after policy changes indicates your acceptance of the updated terms.
Privacy Questions?
If you have questions about this privacy policy or how we handle your data, we're here to help.
Email us at: info@follow-send.com
Call us at: +82629720285
Address: 553 KR, Dochon-dong, Jungwon-gu, Seongnam-si, Gyeonggi-do, South Korea